Clients & Case Studies 2

​Clients & Case Studies

The Challenge

Auckland-based SME, the Blind Foundation, was making all of its domestic air bookings through Orbit, while booking all accommodation, rental cars and group travel directly with suppliers. Numerous travel bookers and approvers were included in the process, and the
Blind Foundation’s international travel was being looked after by a variety of travel management companies. With so many bookers, providers and suppliers involved, the
Blind Foundation was struggling with processing invoices and reconciling its Travelcard.
The Blind Foundation also lacked reporting visibility.


T​he Solution

The solution for Orbit was clear: show the Blind Foundation the value in booking everything – accommodation and rental cars as well as flights – through Orbit. As well as giving the Blind Foundation access to Orbit’s comprehensive duty of care programme, this would save the Blind Foundation’s staff from having to deal with numerous suppliers themselves.

Orbit’s next move was to track down accommodation options that were specifically suitable for guide dogs. Plus, knowing that the Blind Foundation’s team were heavy online users, Orbit stressed the importance of making the whole process seamless. Orbit’s Groups and Events team also stepped in to manage the Blind Foundation’s group bookings.

T​he Results

The Blind Foundation now books domestic accommodation quickly and easily via Orbit Online, and leaves its complex group bookings in the hands of Orbit’s specialised Groups and Events team. At the same time, having made the call to decrease its number of bookers and approvers, the Blind Foundation has streamlined its internal processes, saving time and money.

The Blind Foundation is also saving valuable time on processing invoices. All accommodation invoices are now charged back to Orbit and consolidated with Travelcard charges before being delivered in one simple itemised electronic invoice.

The Blind Foundation now receives monthly reports that track important data, such as the number of hotel nights booked. Plus, it benefits from half-yearly reviews, which look at other opportunities to improve efficiencies.

Ankie Crosbie

Administration Manager, Blind Foundation

“Orbit reviewed our processes and simplified everything from the way we make bookings to the way we handle invoices. Having one company manage all our travel bookings has made a huge difference. ”

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