We want to let you know that we have been advised of a data security incident involving RMS Cloud, a third-party reservation system provider used by a number of accommodation providers globally across 70 countries, and that information associated with upcoming accommodation reservations may have been affected.
Based on the information provided to us, this incident occurred within RMS Cloud’s environment and it’s important to note that traveller information was not provided to RMS Cloud by Orbit World Travel, and Orbit World Travel systems were not involved.
What you should do now:
As a precaution, we recommend that you:
- Be cautious about any calls or messages, including emails, texts and WhatsApp messages, concerning any upcoming accommodation reservations.
- Do not click on links or share personal information, card details or banking information in response to unexpected messages.
- If you are unsure whether a communication relating to a reservation is genuine, contact the accommodation provider directly through its official website or customer service channels.
- If you have provided your bank or card details or made a payment in response to a message you now think may be suspicious, please immediately advise the accommodation provider and your bank, and follow their guidance.
- Your bank is best placed to monitor and protect your account and advise you on any additional safeguards.
We appreciate that this may be concerning. While the incident did not originate within our systems, we are issuing this notification as a precaution so prompt action can be taken if needed.
